Getting Started With Your Security System
Welcome to Security ONE
On this page, you will find helpful information about managing your account, dispatch procedures, and support.
Getting Started
1
Review Local Alarm Dispatch & Registration Bylaws
Depending on your municipality, you may be required to register your Alarm system. Review your region here.
2
Request Your Monitored Alarm Insurance Certificate
Your insurance company may provide up to a 20% discount on your homeowner’s policy when you present them with this certificate.
3
Register for Security ONE My Account
Easy access to pay and review your invoices, enter service tickets, and update your billing information – all in one convenient location.
4
Review Your Monitoring & Dispatch Details
Common questions regarding monitoring and standard dispatch procedures.
5
Bookmark Our Helpful Support Section
Need Help with your system? Find Frequently asked questions, user guides for your security panel, and more.
6
Join Our Partners in Protection Program
Share the gift of peace of mind from Security ONE with a close friend or family member
Local Alarm Dispatch & Registration Bylaws
Several cities in Ontario have local bylaws that outline specific regulations about police response, security system permit registration and false alarm fines.
Frequently Asked Questions
It depends on your municipality. Several cities in Ontario have local bylaws that outline specific regulations about police response, security system permit registration and false alarm fines.
Please be aware that it is your responsibility to register your alarm system with the local police department where applicable.
A verified alarm response by-law is a regulation implemented by municipalities or local governments that requires verification of an alarm signal before police or emergency services are dispatched. This verification can be achieved through various means such as audio or video surveillance or an eyewitness report.
Municipalities adopt these by-laws to reduce resource waste caused by false alarms. False alarms are a significant issue for police departments, as they consume time and resources. Verified alarm response by-laws help to minimize the number of false alarms, ensuring that police respond only to genuine emergencies.
A false alarm is the report of a false emergency causing unnecessary response and/or dispatch of authorities where they are not needed. Education and regular maintenance can help prevent false alarms.
- Update Your Emergency Contact List: Ensure swift response to alarms by keeping your emergency contact list current. We recommend having at least 3 individuals on your list and reviewing it annually to ensure all parties are still available.
- Educate Family or staff: Ensure all employees, family members and others who have access to your premises, e.g. a babysitter or housekeeper, are properly trained to arm or disarm your system and are equipped with a verbal password to cancel an alarm with our central monitoring station alarms.
- Consider Your Pets: Systems equipped with pet-friendly devices or video analytics can help prevent false alarms.
- Inspect Your System Regularly: Maintain the reliability of your security system by conducting annual inspections. Sensor damage or dirt and debris can create false signals. Regular dusting to keep your system clean can go a long way to prevent false alarms effectively.
- Replace Batteries Promptly
Your Insurance
Certificate
Request a certificate of installation for your insurance provider. Many insurance companies provide discounts for homes and businesses with professional security monitoring. Simply fill out the form below, and we’ll promptly provide you with the necessary documentation to help you potentially reduce your insurance premiums.
Request a Certificate
You are responsible for forwarding your insurance certificate to your insurance provider.
Your Account
Our customer portal serves as your centralized hub for effortless management of your Security ONE account. With just a few clicks, you can conveniently update billing information, access and download invoices, and submit service tickets—all in one convenient location.
How to Set Up Your Security ONE Portal
Unlock the full potential of your Security ONE experience with our step-by-step video tutorial on setting up your online customer account. Learn how to navigate our user-friendly portal, update your preferences, and maximize the features available to you. Empower yourself to take charge of your security solutions effortlessly, ensuring peace of mind for you and your loved ones.
Monitoring
At Security ONE, our default general alarm dispatch procedures are designed with your safety as our top priority. Upon receiving an alarm signal, our trained monitoring professionals swiftly assess the situation and, if necessary, contact emergency services to dispatch them to your location. We follow strict protocols to ensure the appropriate response, providing you with peace of mind knowing that help is always just a call away.
Important information regarding your monitoring.
If you would like to make any changes to your responder list, please our customer support team.
By phone: 1-800-265-5317
By email: central@securityonealarm.com
Our central monitoring station can be reached directly at 1-855-325-3001.
- Dial our 24/7 Monitoring Facility at 1-855-325-3001 to speak to a live operator
- Have your password ready which identifies you as the authorized user
- Advise the operator you would like to test your alarm system
- The operator will put your system on test so that no dispatching will occur during your testing
- Close all doors and protected windows
- Arm your system and allow delay time to expire
- Activate your alarm by opening a door/window, pressing a panic button or crossing the path of a motion sensor
- Allow your siren to sound for 30 to 60 seconds
- Disarm the system
- Dial our 24/7 Monitoring Station at 1-855-325-3001 to speak to a live operator
- Have your password ready which identifies you as the authorized user
- Advise that you are calling to check the results of your test
- The operator will describe the signals received by our Monitoring Station
- Ask the operator to take your system off test
- You are done!
Dispatch procedures vary depending on the type of system you have. You can find our standard procedures below.
These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies.
If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station: central@securityonealarm.com
It depends on your municipality. Several cities in Ontario have local bylaws that outline specific regulations about police response, security system permit registration and false alarm fines.
Visit our Alarm Registration Page for more information.
Alarm Dispatch Procedures
These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies.
During this two-week period, Security ONE will not dispatch authorities until we have made all attempts to contact your responder list to verify an alarm.
This two-week probation period also ensures time to register your new system with the local police dept (if required) and have us answer any questions you may have as you become familiar with your new system.
Note – If the system is disarmed within 30 seconds of the alarm, Security ONE will not call the premise or keyholder and will assume an accidental alarm.
- Call the premise or first keyholder to verify the alarm.
- If there is no answer Security ONE will call one keyholder and dispatch police
- Call the premises to verify.
- If there is no answer, Security ONE will dispatch the fire department & contact keyholders.
- Dispatch police immediately.
- No calls to premise for 20 minutes.
Trouble signals can include Low battery, no transmission, power failure or zone problems, etc.
- Signals are sent directly to the customer by e-mail or text.
If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station: central@securityonealarm.com
ULC Commercial Dispatch Procedures
These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies.
ULC-certified systems must be inspected on an annual basis.
- Call premise or first keyholder.
- If there is no answer – Dispatch police authorities (Alarm must be dispatched within 3 minutes)
- Continue on the call list as needed.
- If no keyholder is attending, advise the police dept.
- The police department will still attend a false alarm as a courtesy call.
- Dispatch fire authorities first within 30 seconds.
- Continue on the call list as needed.
- If no keyholder is attending, advise the fire department.
Fire department will still attend a false alarm as a courtesy call.
- Call premise or first keyholder.
- If there is no answer – dispatch police authorities (must be within 3 minutes)
- Continue on the call list as needed.
- If no keyholder is attending, advise the police.
The police department will still attend a false alarm as a courtesy call.
- Dispatch police immediately.
- No calls to premise will be made for 20 minutes.
Trouble signals can include low battery, no transmission, power failure, zone problem etc.
- Call the premise or key-holder to verify, determine the problem and issue a work order if necessary.
- Service must be done before the close of the next business day
- Signals are sent directly to the customer by e-mail or text.
If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station: central@securityonealarm.com
VIDEO Dispatch Procedures
These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies.
- Review the video to determine if anyone can be seen on-site. Determine if there is suspicious activity.
- Dispatch the authorities providing all information seen.
- Continue on the call list as needed.
- If further video is transmitted contact police with updated information.
- If no keyholder is attending, advise the police department.
- Call premise or first keyholder.
- If no answer – dispatch police authorities.
- Continue on call list.
Trouble signals can include low battery, no transmission, power failure, zone problem etc.
- Call the premise or key-holder to notify them of the signal.
If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station: central@securityonealarm.com
Support & FAQs
Join Our Partners in Protection
We’re excited to introduce our referral program, “Partners in Protection”, designed to reward you for spreading the word about our top-tier security solutions.
Refer A Friend & Earn Rewards
When you refer a friend and they sign up for our services, you earn a $100 credit on your account. Plus, your friend will receive $100 towards their new security system.
It’s our way of saying thank you for your loyalty and for helping us protect more homes and businesses. Simply fill out the referral form to be eligible to earn rewards and enhance your security savings today.